PRODUCT WARRANTIES AND RETURNS 

Taking into account the customer's needs, we always strive to find the right solution for our customers, if the purchased product does not correspond to the content provided in the online store www.e-mhm.lt, we guarantee that the product will be replaced with a suitable product or refunded.

Goods of unsatisfactory quality are replaced or returned in accordance with the “Rules for Return and Exchange of Items approved in 2001. June 29 by the Order of the Minister of Economy No. 217. http://www3.lrs.lt/pls/inter3/dokpaieska.showdoc_l?p_id=141450

If you have a good quality product, but want to return it, please contact us +370 630 00722

In order to return good quality goods, they must meet the following conditions:

It is necessary to present the document of purchase of the goods (invoice);

The goods must be in the original packaging, complete, as received from the seller;

Unopened, undamaged, unused;

If any of the conditions is violated, the seller reserves the right not to accept the return of the goods.

PRIVACY POLICY

This Privacy Policy provides the information regarding the processing of personal data when using our website, as required by the General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as the Regulation).

The data controller responsible for determining the purposes and the means of the processing of your personal data is Mobile Heavy Machinery UAB (company reg. No. 302559322, address Kirtimų 47B, Vilnius, phone No.+37052640633, e-mail info@mhm.lt).

It is important that you read this Privacy Policy carefully, as it contains the terms and conditions applicable to natural persons purchasing our goods, visiting our website, communicating with our company and providing their personal information in other ways. Please read the most relevant version of the document regularly as its contents may be subject to modifications in the future.

The terms used in the Privacy Policy should be understood as defined by the Regulation.

The information presented below covers the following purposes of data processing: (i) conclusion and execution of agreements with natural persons, (ii) implementation of our loyalty program, newsletters and other direct marketing activities, (iii) processing of the personal data of candidates applying for open positions and handling of the candidate database, (iv) handling of complaints, inquiries and orders, (v) e-mail communication, (vi) use of cookies, (vii) use of social media, (viii) video surveillance. This Privacy Policy also describes your rights as a data subject, the provision of data to other recipients and other terms of personal data processing applicable to all personal data processed by the company for the above-mentioned purposes.

USE OF COOKIES

A cookie is a small file consisting of letters and digits that is stored on your browser or the hard drive of your computer. Different cookies are used for different purposes. Cookies also help us to distinguish you from other website users, thus ensuring a more enjoyable browsing experience and allowing us to improve our website.

Most browsers allow you to disable all cookies and with some browsers it is only possible to disable the third-party cookies. Therefore, you can make use of these possibilities. However, please note that disabling all cookies may have a negative effect on the use of the website and you may not be able to use all services provided by our website without cookies.

The following cookies are used on our website:

• Session cookies. These cookies are used for improving the functioning of the website and collect general (anonymous) information related to the use of the website.

• Analytical cookies (tracking cookies from Google Analytics). These cookies allow us to recognize and to count the number of visitors on our website and to see how the visitors move around the website when they are using it. This helps us to improve the functioning of our website, e.g. by helping us ensure that our users easily find what they are looking for. The basis for processing the data collected by these cookies is your consent.

• Functional cookies. These cookies are used for identifying the visitors returning to our website. It allows us to tailor the social media contents to suit our customers’ needs and to memorize the information relevant to our customers. The basis for processing the data collected by these cookies is our customers’ consent.

The list of cookies used on our website is presented below:

Google analytics

Google maps

Third parties

Manage and Delete Cookies

Most browsers are set to accept cookies automatically. By being informed as to how and what they are used for, you can decide whether to keep or to disable them on your browser. Most browsers have cookie management options on their setting menus. If you do not wish to accept any cookies on your browser, you can select to block all cookies or to receive a notification when a cookie is created. To learn more about managing cookies, please visit http://www.allaboutcookies.org/manage-cookies/.

Please note that after disabling the cookies you may not be able to use certain functions. If you do not wish to receive any cookies, you can set your browser to block all cookies or to send you a notification when a cookie is created.

In addition to the cookies used by the data controller, certain third parties may be allowed to place cookies on our website and to access cookies on your computer. In such case, the use of cookies is subject to third-party privacy rules.

SENDING NEWSLATTERS AND OTHER DIRECT MARKETING

If you are our client, have subscribed to a newsletter on our website or by filling in a request regarding equipment in our online store, or otherwise express your willingness to receive direct marketing material in any other way, the personal data provided by you voluntarily, including email address and telephone, will be used to provide the information about goods and services, news, promotions, events or other information that is part of direct marketing, according to corresponding contact details.
 
Direct marketing without consent by your email will be carried out only if you are our customer. Such marketing will be carried out on the basis of legal rights and you may object to the implementation of such marketing by informing us of our contact details.
 
Your personal data for direct marketing purposes will be processed for 5 years from the date of consent or the end of the relationship with you.
 
Each email sent to you will allow you to opt out of direct marketing messages. You can also refuse them or revoke their consent by contacting the company's contact details.